Refund Policy

1. Overview

IAS Ready operates on a credit-based system where users purchase credits to access our AI-powered evaluation services. All credit purchases are final and non-refundable. This policy explains our approach to handling service issues and the limited circumstances where monetary refunds may be considered.

We are committed to providing high-quality service and will address legitimate service issues through credit restoration rather than monetary refunds. Please read this policy carefully before making any purchases.

2. No Refund Policy

2.1 General Policy

All credit purchases are final and non-refundable. This includes:

• Unused credits
• Partially used credit packages
• Credits purchased in error
• Change of mind after purchase
• Dissatisfaction with evaluation results

2.2 Service Issue Resolution

Instead of refunds, we address service issues through credit restoration:

• Technical Issues: Credits restored if lost due to platform malfunctions
• Evaluation Failures: Credits refunded to account if evaluation process fails
• Account Issues: Credit balance restoration for unauthorized usage
• Service Disruptions: Compensation credits for significant service outages

2.3 Exceptional Circumstances

Monetary refunds will only be considered in these extreme cases:

• Service Discontinuation: If IAS Ready permanently shuts down operations
• Billing Errors: Incorrect charges or unauthorized transactions (verified cases only)
• Duplicate Payments: Technical errors resulting in multiple charges for same purchase
• Legal Requirements: Where mandated by applicable law or court order

3. Credit Restoration Process

3.1 When Credits Are Restored

We will restore credits to your account in these situations:

• Evaluation Processing Failures: When technical errors prevent evaluation completion
• Platform Downtime: Credits consumed during service outages lasting more than 2 hours
• Upload Issues: Failed PDF processing due to system errors (not file format issues)
• Account Security: Credits used without authorization after account compromise
• System Bugs: Credits deducted incorrectly due to software malfunctions

3.2 Credit Restoration Timeline

• Immediate Issues: Credits restored within 24 hours of verification
• Complex Cases: Up to 3-5 business days for thorough investigation
• Account Security: May require additional verification steps
• System-wide Issues: Mass credit restoration processed within 48 hours

3.3 No Credit Restoration

Credits will NOT be restored for:

• Normal service usage and successful evaluations
• User dissatisfaction with evaluation quality or feedback
• User errors in file upload or service selection
• Disagreement with AI assessment results
• Personal circumstances preventing platform use
• Minor service delays or performance variations

4. Support Request Process

4.1 How to Request Credit Restoration

1. Contact Support: Email support@techascend.in with "Credit Restoration Request" in the subject line
2. Provide Details: Include your account email, issue description, and when it occurred
3. Documentation: Attach relevant screenshots showing the issue
4. Wait for Review: Our team will investigate within 24-48 hours
5. Resolution: Credits will be restored to your account if issue is verified

4.2 Required Information

Please include the following in your support request:

• Account email address
• Date and time of the issue
• Specific evaluation or transaction affected
• Description of what went wrong
• Screenshots or error messages (if available)
• Current credit balance before and after the issue

4.3 Exceptional Refund Requests

For the rare cases requiring monetary refunds (billing errors, duplicate charges):

1. Contact Support: Email support@techascend.in with "Billing Error Report"
2. Provide Evidence: Include payment receipts, bank statements, or transaction IDs
3. Verification: We will verify the error with payment processors
4. Processing: Confirmed errors processed within 5-7 business days

5. Refund Processing

5.1 Review Timeline

• Initial Review: 2-3 business days from receipt of request
• Complex Cases: Up to 7 business days for thorough investigation
• Technical Issues: May require additional time for technical assessment
• Documentation Requests: Timeline may extend if additional information is needed

5.2 Refund Methods

• Original Payment Method: Refunds processed to the original payment source
• Bank Transfers: 5-7 business days for completion
• Credit Cards: 3-5 business days, may take longer depending on bank
• Digital Wallets: 1-3 business days for most providers
• Processing Fees: May be deducted from refund amount as per payment processor policies

5.3 Service Discontinuation Refunds

Only in the event IAS Ready permanently ceases operations:

• Prorated refunds based on unused credit balance at discontinuation
• 60-day advance notice provided to all users
• Refund amount = (Unused Credits ÷ Credits per ₹) × Current Price
• Processing fees may be deducted
• Free and promotional credits excluded from calculations

6. Free Credits and Promotions

Special provisions for promotional credits:

• Welcome Credits: 200 free signup credits are not eligible for refund
• Promotional Credits: Bonus credits from offers cannot be refunded
• Referral Credits: Credits earned through referrals are non-refundable
• Contest Winnings: Credits won through competitions are non-refundable
• Package Deals: Bonus credits in packages are excluded from refund calculations

7. Dispute Resolution

7.1 Internal Review

If you disagree with a refund decision:

• Request escalation to senior support team
• Provide additional evidence or clarification
• Allow 5-7 business days for escalated review
• Final decision will be communicated in writing

7.2 External Resolution

For unresolved disputes:

• Contact your payment provider for chargeback options
• Consult with consumer protection agencies
• Consider mediation services for larger amounts
• Legal action as a last resort

8. Best Practices

8.1 Before Purchasing Credits

• Try Free Credits First: Use your 200 free credits to fully test the platform
• Understand the Service: Review evaluation samples and process descriptions
• Start Small: Purchase minimum credit packages initially
• Read This Policy: Understand that all purchases are final
• Check Requirements: Ensure your files meet platform specifications

8.2 Account Security

• Use strong, unique passwords for your account
• Enable two-factor authentication if available
• Monitor your account regularly for unauthorized activity
• Report suspicious activity immediately to support@techascend.in
• Keep payment information updated and secure

8.3 Getting Support

• Technical Issues: Report immediately for faster credit restoration
• Document Problems: Take screenshots of errors when they occur
• Be Specific: Provide detailed descriptions of issues experienced
• Check FAQ: Many common issues have documented solutions

9. Policy Updates

We may update this Refund Policy periodically to reflect changes in our services or legal requirements. When we make material changes:

• Users will be notified via email or platform notification
• Changes apply to purchases made after the update date
• Previous purchases remain subject to the policy in effect at purchase time
• Continued use of the service constitutes acceptance of policy changes

10. Contact Information

For refund requests or questions about this policy:

• Refund Requests: support@techascend.in
• Billing Inquiries: support@techascend.in
• General Support: support@techascend.in
• Feedback: feedback@techascend.in
• Website: iasready.in

Response Time: We aim to respond to all refund requests within 2-3 business days.