Privacy Policy

1. Introduction

IAS Ready ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered UPSC evaluation platform.

By using IAS Ready, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Account Information: Name, email address, phone number (optional)
• Profile Data: UPSC preparation status, subjects of interest, goals
• Payment Information: Processed securely through third-party payment processors
• Communication Data: Support inquiries, feedback, and correspondence

2.2 Academic Content

• Answer Scripts: PDF uploads of your written answers
• Evaluation Data: AI-generated feedback, scores, and recommendations
• Performance Analytics: Progress tracking and improvement metrics
• Usage Patterns: Feature usage, time spent, evaluation history

2.3 Technical Information

• Device Information: Browser type, operating system, device identifiers
• Usage Analytics: Page views, session duration, feature interactions
• Log Data: IP addresses, timestamps, error logs for troubleshooting
• Cookies: Authentication, preferences, and analytics data

3. How We Use Your Information

3.1 Service Provision

• Process and evaluate your answer scripts using AI technology
• Generate personalized feedback and improvement recommendations
• Track your progress and performance over time
• Provide customer support and resolve technical issues

3.2 Platform Improvement

• Enhance AI evaluation algorithms and accuracy
• Develop new features and improve user experience
• Conduct research and analytics for service optimization
• Ensure platform security and prevent fraud

3.3 Communication

• Send service-related notifications and updates
• Provide educational content and preparation tips
• Respond to support requests and feedback
• Send promotional offers (with consent and opt-out option)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

• Cloud hosting and data storage providers
• Payment processing companies
• Analytics and monitoring services
• Customer support platforms

4.2 Legal Requirements

• Compliance with applicable laws and regulations
• Response to valid legal requests and court orders
• Protection of our rights and interests
• Prevention of fraud and security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures:

• Encryption: Data encrypted in transit and at rest using industry standards
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Hosted on reputable cloud platforms with security certifications
• Data Backup: Regular backups with secure storage and recovery procedures
• Incident Response: Protocols for detecting and responding to security breaches

6. Your Rights and Choices

6.1 Account Management

• Update your personal information through account settings
• Change communication preferences and opt-out of marketing emails
• Download your data and evaluation history
• Delete your account and associated data

6.2 Data Rights

• Access: Request copies of your personal information
• Correction: Update inaccurate or incomplete data
• Deletion: Request removal of your personal information
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities

7. Data Retention

We retain your information as follows:

• Account Data: Retained while your account is active
• Evaluation History: Kept for service improvement and user benefit
• Payment Records: Retained for legal and accounting requirements
• Support Communications: Kept for quality assurance and training
• Analytics Data: Aggregated data may be retained indefinitely

Upon account deletion, personal data is removed within 30 days, except where retention is required by law or legitimate business interests.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Authentication, security, and basic functionality
• Analytics Cookies: Understanding usage patterns and improving our service
• Preference Cookies: Remembering your settings and customizations
• Marketing Cookies: Delivering relevant content and advertisements (with consent)

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

9. Third-Party Services

Our platform integrates with third-party services for analytics, payment processing, and support. These services have their own privacy policies, and we encourage you to review them.

We carefully select partners who maintain appropriate privacy and security standards, but we are not responsible for their privacy practices.

10. Children's Privacy

IAS Ready is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we discover that a child has provided personal information, we will delete it promptly.

If you believe a child has provided personal information to us, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses with service providers
• Adequacy decisions by relevant authorities
• Appropriate technical and organizational measures

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes:

• We will notify you via email or platform notification
• We will update the "Last updated" date at the top of this policy
• Continued use after changes constitutes acceptance

13. Contact Information

For questions about this Privacy Policy or to exercise your data rights, please contact us:

• Privacy Officer: support@techascend.in
• General Support: support@techascend.in
• Feedback: feedback@techascend.in
• Website: iasready.in

We will respond to privacy inquiries within 15 days of receipt.